FAQ · Help

Questions

Answers about samples, delivery and brand partnerships.

19 questions · 4 categories

General

01 — 6 questions

MAT Board is a material discovery platform connecting architects, interior designers, and other design professionals with material brands. It enables professionals to discover materials, explore products, and request physical samples for their projects.

Browse materials by category, finish, or application, discover products from participating brands, and request physical samples through the platform. MAT Board coordinates the sample fulfilment process to help bring your material selections from discovery to your desk.

MAT Board is designed for architects, interior designers, design studios, and other eligible professionals working in architecture, interiors, and the built environment.

Designer access and eligible sample requests are free of charge.

MAT Board is available across the United Arab Emirates (UAE), providing design professionals with access to material discovery and sample delivery services nationwide.

Yes. You need a designer account to access the sample request functionality. Registration requires your professional details and studio email address.

Shipping & Delivery

02 — 5 questions

MAT Board aims to deliver requested material samples within 48 hours in UAE, helping design professionals receive the materials they need quickly and efficiently.

MAT Board delivers material samples across the United Arab Emirates (UAE), making it easy for design professionals to discover and receive materials wherever their projects are located.

Yes. MAT Board allows you to request samples from multiple brands in a single order, making it easier to explore different materials and manage your selections for your projects in one place.

You can track your sample request by navigating to the Order page in your account and clicking the “Track Order” button to view the latest status of your order.

Updates will be provided through the communication channels and status notifications available on the platform.

Brand Partners

03 — 4 questions

MAT Board connects material brands with architects, interior designers, and other design professionals across the UAE. Our platform helps make your products easier to discover and gives your brand the opportunity to be considered for relevant design and construction projects.

MAT Board welcomes material manufacturers, distributors, and suppliers across a wide range of categories relevant to architecture, interior design, and construction. Whether you represent an established brand or an emerging business, we invite you to explore partnership opportunities with us.

Click “Become a Partner” on our website and submit your company details. Our team will review your application and, once approved, contact you with the next steps to join MAT Board.

Yes. MAT Board maintains a physical sample inventory at its warehouse, allowing designers to request samples through the platform. Our inventory management process helps us organize, track, and manage samples to support efficient order fulfilment and delivery across the UAE.

Samples & Orders

04 — 4 questions

Sign in to your designer account, browse the available catalogue, select the materials you are interested in, and submit your sample request through the platform.

A minimum of three samples applies to sample requests. There is no fixed maximum number, subject to sample availability and any applicable platform limits.

Yes, all samples listed on MAT Board are available to request, subject to stock availability.

Yes. You can connect directly with the relevant brand representative or supplier through MAT Board to discuss product details, pricing, and purchasing options. Full-size product purchases are completed directly with the brand or supplier.

Please review our Terms of Service and Privacy Policy for information about platform usage, responsibilities, and the handling of personal information.

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